Terms & Conditions
Last Updated: January 15, 2025
Welcome to Dubai Adventures. These Terms and Conditions ("Terms") govern your use of our website dubaihotpoints.com and the booking of tours, attractions, and services through our platform. By accessing or using our services, you agree to be bound by these Terms.
Important: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or book our services.
1. Definitions
In these Terms, unless the context requires otherwise:
- "We," "Us," "Our" refers to Dubai Adventures, operating under registration number 29012698
- "You," "Your" refers to the user or customer of our services
- "Services" refers to all tours, attractions, bookings, and related services offered through our platform
- "Website" refers to dubaihotpoints.com and all associated pages
- "Booking" refers to any reservation or purchase made through our platform
- "Supplier" refers to third-party attraction operators, tour providers, and service partners
2. Acceptance of Terms
By using our website or booking any services, you:
- Acknowledge that you have read and understood these Terms
- Agree to be legally bound by these Terms and our Privacy Policy
- Confirm you are at least 18 years of age or have parental/guardian consent
- Represent that you have the legal capacity to enter into this agreement
- Agree to provide accurate and complete information
3. Booking and Reservations
3.1 Booking Process
- All bookings are subject to availability
- A booking is confirmed only upon receipt of payment and confirmation email
- You must provide accurate personal and payment information
- Special requests are subject to supplier confirmation and cannot be guaranteed
- Group bookings may require additional verification
3.2 Booking Confirmation
Upon successful booking, you will receive:
- Email confirmation with booking reference number
- E-tickets or vouchers (where applicable)
- Instructions for redemption at the attraction/venue
- Contact information for customer support
3.3 Ticket Delivery
- E-tickets are typically delivered within 24 hours
- Some attractions may require 48-72 hours processing time
- Check your spam/junk folder if confirmation email is not received
- Contact customer support if tickets are not received within specified timeframe
4. Pricing and Payment
4.1 Pricing
- All prices are displayed in the currency indicated on the website
- Prices include applicable taxes unless stated otherwise
- Promotional discounts are applied automatically at checkout
- We reserve the right to correct pricing errors
- Prices are subject to change without notice until booking is confirmed
4.2 Payment Methods
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal (where available)
- Bank transfers (for group bookings)
4.3 Payment Security
- All payments are processed through secure payment gateways
- We comply with PCI DSS standards
- Card details are encrypted and not stored on our servers
- Additional verification may be required for fraud prevention
4.4 Currency Conversion
If paying in a currency different from the displayed price, exchange rates applied by your bank or card issuer may vary from our display rate.
5. Cancellations and Modifications
5.1 Customer-Initiated Cancellations
Cancellation policies vary by service. Generally:
- More than 48 hours before: Full refund minus processing fee
- 24-48 hours before: 50% refund
- Less than 24 hours: No refund
- No-shows: No refund
Specific attractions may have different cancellation policies, which will be clearly stated during booking.
5.2 Modifications
- Date/time changes are subject to availability and supplier approval
- Modification requests must be made at least 48 hours in advance
- Name changes may incur additional fees
- Some tickets are non-modifiable
5.3 Supplier-Initiated Cancellations
If a supplier cancels your booking:
- You will receive a full refund
- Alternative dates or experiences may be offered
- We will notify you as soon as possible
- We are not liable for consequential losses or expenses
6. Refund Policy
See our separate Refund Policy page for detailed information. Key points:
- Refunds are processed to the original payment method
- Processing time: 7-14 business days
- Processing fees may apply (typically 5-10%)
- Bank processing times vary and are outside our control
7. User Responsibilities
7.1 Compliance
You agree to:
- Arrive at venues on time with valid tickets
- Comply with attraction rules and regulations
- Respect dress codes and behavioral standards
- Provide accurate information during booking
- Supervise minors under your care
- Follow safety instructions provided by staff
7.2 Prohibited Conduct
You must not:
- Resell tickets for profit without authorization
- Use our services for fraudulent purposes
- Abuse or harass our staff or suppliers
- Attempt to circumvent security measures
- Post false reviews or misleading information
- Share login credentials with unauthorized parties
8. Limitation of Liability
8.1 Our Role
We act as an intermediary between customers and suppliers. We:
- Facilitate bookings but do not operate attractions
- Are not responsible for supplier performance
- Do not guarantee specific experiences or outcomes
- Cannot be held liable for supplier actions or omissions
8.2 Exclusions
To the maximum extent permitted by law, we are not liable for:
- Personal injury or property damage at attractions
- Weather-related cancellations or modifications
- Transportation delays or issues
- Loss of personal belongings
- Indirect, consequential, or punitive damages
- Events beyond our reasonable control (force majeure)
8.3 Maximum Liability
Our total liability for any claim shall not exceed the amount paid for the specific booking in question.
9. Health and Safety
9.1 Medical Conditions
- Disclose relevant medical conditions during booking
- Some activities have health restrictions
- Pregnancy, heart conditions, or back problems may preclude participation
- Consult your physician before participating in adventure activities
9.2 Age and Height Restrictions
- Many attractions have minimum age or height requirements
- Children must be accompanied by adults as specified
- Age verification may be required at venues
- Admission may be refused if requirements are not met
9.3 COVID-19 and Health Protocols
- Follow current health and safety guidelines
- Mask requirements vary by attraction and regulation
- Attractions may refuse entry to symptomatic individuals
- Check current protocols before visiting
10. Intellectual Property
All content on our website, including:
- Text, images, graphics, logos
- Videos, audio, and multimedia
- Software and code
- Trademarks and service marks
Are owned by or licensed to Dubai Adventures and protected by intellectual property laws. Unauthorized use is prohibited.
11. Privacy and Data Protection
We are committed to protecting your privacy. Please review our Privacy Policy for details on:
- Data collection and usage
- Cookie policies
- Third-party sharing
- Your rights and choices
12. Dispute Resolution
12.1 Customer Service
For any issues or disputes, please contact our customer service team first:
- Email: support@dubaihotpoints.com
- Phone: +38633140269
- We aim to resolve complaints within 48 hours
12.2 Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.
12.3 Arbitration
Before resorting to legal action, parties agree to attempt resolution through mediation or arbitration.
13. Force Majeure
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:
- Natural disasters (earthquakes, floods, storms)
- Pandemics or health emergencies
- War, terrorism, or civil unrest
- Government actions or restrictions
- Labor disputes or strikes
- Technical failures or cyber attacks
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Amendments
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the website. Continued use after changes constitutes acceptance of modified Terms.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites. Use of third-party sites is at your own risk.
17. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dubai Adventures regarding use of our services.
18. Contact Information
19. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions, please contact us before making a booking.
Thank you for choosing Dubai Adventures. We look forward to helping you create unforgettable memories in Dubai!