Privacy Policy
Last Updated: January 15, 2025
At Dubai Adventures ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dubaihotpoints.com and use our services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number, mailing address)
- Payment information (credit card details, billing address)
- Booking preferences and travel history
- Account credentials (username, password)
- Communication preferences
- Demographic information (age, nationality, language preferences)
- Special requirements (dietary restrictions, accessibility needs)
1.2 Automatically Collected Information
When you access our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages viewed and time spent on pages
- Referring website addresses
- Clickstream data
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you connect your account)
- Payment processors and financial institutions
- Attraction partners and service providers
- Marketing and analytics partners
2. How We Use Your Information
We use the collected information for various purposes:
- Service Delivery: To process bookings, manage reservations, and provide customer support
- Communication: To send booking confirmations, updates, and respond to inquiries
- Payment Processing: To process transactions securely and prevent fraud
- Personalization: To customize your experience and provide relevant recommendations
- Marketing: To send promotional offers, newsletters, and special deals (with your consent)
- Analytics: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and enforce our terms
- Security: To protect against unauthorized access and ensure platform security
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
3.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Advertising Cookies: Deliver relevant advertisements based on your interests
3.2 Third-Party Cookies
We use the following third-party services:
- Google Analytics for website analytics
- Facebook Pixel for advertising and remarketing
- Payment processor cookies for secure transactions
You can control cookies through your browser settings. However, disabling cookies may limit website functionality.
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
- Attraction partners and tour operators
- Payment processors and financial institutions
- Email service providers
- Cloud storage providers
- Marketing and analytics partners
- Customer support platforms
4.2 Legal Requirements
We may disclose your information when required to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to government requests
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Compliance with PCI DSS standards for payment processing
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Withdraw consent for data processing where applicable
- Object: Object to certain types of data processing
To exercise these rights, contact us at info@dubaihotpoints.com
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Privacy Shield certification (where applicable)
- Adequate data protection frameworks
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and accounting obligations
- Resolve disputes and enforce agreements
- Maintain business records
Booking information is typically retained for 7 years for accounting purposes. Marketing data is retained until you opt-out or close your account.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting a notice on our website
- Sending an email notification
- Updating the "Last Updated" date
Your continued use of our services after changes indicates acceptance of the updated Privacy Policy.
12. Contact Information
For privacy-specific inquiries, please email: privacy@dubaihotpoints.com
13. Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.